Front of House Officer (Team Leader/OIC) - What About Coffee

Are you passionate about delivering exceptional guest experiences in a dynamic café environment? What About Coffee, a premium specialty coffee brand under Freedom in Flavor Experience Corp., is seeking a motivated and experienced Front of House Officer (Team Leader/OIC) to join our team in Canggu, Bali. In this role, you'll be the face of our café, ensuring every guest leaves with a memorable experience. What About Coffee is not just a café; it's a community hub where we blend artisanal coffee with a warm, inviting atmosphere. As our Front of House Officer, you'll play a pivotal role in creating that atmosphere, from greeting guests to handling transactions and resolving any issues that may arise.

Our café is known for its exceptional customer service and commitment to quality. We use state-of-the-art POS systems like Square or Toast to manage orders and payments, and we rely on our team to ensure seamless operations. This role is perfect for someone who thrives in a fast-paced environment, enjoys interacting with people, and has a passion for coffee and hospitality. If you're ready to take on the challenge and contribute to our vibrant café culture, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests, ensuring they feel valued and at home in our café.
• Handle cash and card transactions accurately and efficiently using our POS system.
• Prepare and serve beverages and food items, maintaining high standards of quality and presentation.
• Manage the front-of-house team, ensuring smooth operations and excellent customer service.
• Resolve customer complaints and issues promptly and professionally.
• Maintain a clean and organized café, ensuring it meets health and safety standards.
• Assist with inventory management and restocking as needed.
• Promote our café's products and services to guests, encouraging repeat visits and word-of-mouth referrals.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front-of-house role, preferably in the hospitality or café industry.
• Strong communication and interpersonal skills, with the ability to engage with a diverse range of customers.
• Familiarity with POS systems like Square or Toast is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Experience in leading a team and providing guidance and support to staff members.
• Knowledge of food and beverage preparation, including espresso-based drinks and basic barista techniques.
• Ability to maintain a positive and professional demeanor in a fast-paced environment.
• Willingness to learn and adapt to new processes and technologies.

🛠️ Keahlian

Lowongan Terkait